Return & Refund Policy

Kitchv accepts eligible returns for double-wall travel cups and flip-lid drinkware according to the conditions below. This policy explains the return window, product condition requirements, return method, refund timing, exchanges, and product-specific exclusions.

Return Window and Accepted Return Types

Kitchv accepts return requests within 30 days after delivery for defective and non-defective products. Product condition: new only. Returned items must be unused, clean, dry, free of drink residue, free of odors, and returned with original packaging, lid, gasket, seals, and included components when possible.

Return Method, Label, and Fees

Return method: by mail. Return label: included in the package, free. Restocking fees: No cost. No restocking fee applies to approved returns. Customers should repackage cups securely so flip lids, silicone seals, hinges, rims, coatings, and double-wall bodies are protected during return transit.

Return Address

Return address: 9022 Grand Canal Dr Miami, 33174 United States.

Condition Notes for Drinkware

Items that have been used for beverages, washed in a way that leaves water inside the cup, scratched, dented, stained, missing lids, missing gaskets, missing seals, damaged by dishwasher or heat misuse, or returned with residue may not qualify for a refund. Returned products must remain in new condition so the lid, cup body, and seal can be inspected accurately.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, email info@kitchv.shop before mailing it back. Include the order number, item name, a short description of the issue, photos of the cup, photos of the lid or seal if relevant, and photos of the package if shipping damage is visible.

How to Start a Return

To begin a return, send info@kitchv.shop the order number, customer name, item name, reason for return, and supporting photos when applicable. Returns that arrive without order identification may take longer to process. Do not send used drinkware without contacting support first.

Refund Timing

Approved refunds are issued to the original payment method after the return is received and inspected. Refund processing time: 10 days after approval. Banks, card issuers, and payment providers may require additional time to post funds to the account.

Exchanges and Cancellations

Accept exchanges for eligible items when inventory is available. If the requested color, capacity, finish, or lid style is unavailable, the customer may return the eligible item and place a new order. Orders may be cancelled only before fulfillment begins. Once an order is packed or shipped, the return process applies.